BPO fully abbreviated as Business Process Outsourcing has become one of the thriving industries in the world nowadays. There are lots of countries who are taking advantage of this industry. However, there might be some people who wonder what really a BPO company does? They outsource the tasks for a particular company to some other third-party organisation.
In the present times, BPO has become a main part of the running business organisations. There are many companies around the globe who are known to offer essential services to their international clients. In this article, we will tell you about the top 11 BPO companies in the world 2020.
Table of Contents
- 11. EXL- “Look Deeper”
- 10. Cognizant- “We call it a Rapid Evolution”
- 9. Infosys BPO Limited- “Driving Agility Together”
- 8. WNS Global Services- “Extending Your Expertise”
- 7. Aon Hewitt- “Empower Results”
- 6. Automatic Data Processing- “Conquering Challenges”
- 5. FirstSource Solutions Limited- “Trusted Outsourcing Partner”
- 4. Accenture- “High Performance, Delivered”
- 3. Wipro BPO- “A Business Operation Platform
- 2. Capegmini- “Consulting, Technology, Outsourcing”
- 1. Genpact Limited- “Generating Impact”
11. EXL- “Look Deeper”
EXL is one of the world’s best BPO companies who offer integrated operations management services and technology platforms for delivering instant results. The company’s client base consist of a range of industries, such as banking & financial services, transportation & logistics, travel & leisure, life & annuity insurance, healthcare, and utilities. The company’s headquarters is located in New York with additional delivery locations in India, Asia, Colombia, South Africa, the Americas, and Europe.
Overall, the EXL offer support services in more than 25 different languages. The company has numerous awards, such as Aon Hewitt Voice of Employee Award (2013), Partner of the Year Award for Technology and Innovation by Aflac (2015), and much more.
Revenue: US$ 503 million
10. Cognizant- “We call it a Rapid Evolution”
Cognizant is an American multinational company who offers business process services to a variety of clients all over the world. They offer their BPO services to a great range of industries like travel & hospitality, banking & financial services, life sciences, communications, media & entertainment, retail, insurance, catalyst FAO and health care.
The headquarters of the company is situated in Teaneck, New Jersey, United States. Cognizant was named as the fourth most admired IT services company in the world by Fortune Magazine in 2015. The company has operations in countries like Canada, Germany, United States, Australia, Lithuania, El Salvador, Netherlands, France, and the Philippines.
Revenue: US$ 13.487 billion
9. Infosys BPO Limited- “Driving Agility Together”
Infosys BPO is one of the best BPO companies in the world, which mainly focuses on the integrated end-to-end outsourcing services. The main headquarters of the company is situated in Electronic City, Bengaluru, India. They have operations in numerous countries, such as Poland, the Netherlands, South Africa, the United States, Singapore, Australia, Brazil, Mexico, Costa Rica, Poland, and the Philippines. The majority of the company’s revenue comes from the North America and Europe.
The company offers their BPO services to many different industries that include communication service providers, manufacturing, financial services, business transformation services, media & entertainment, energy & utilities, insurance and healthcare. Infosys service portfolio consists of a variety of solutions, such as legal process outsourcing, human resources outsourcing, customer service outsourcing, and sourcing & procurement outsourcing.
8. WNS Global Services- “Extending Your Expertise”
WNS Global is a worldwide business process management organisation, which operates in 42 delivery centers globally. The majority of the company’s operations takes place in countries like India, China, Costa Rica, United States, South Africa, and Romania. The main headquarters of the company is situated in Mumbai, India. The company has an active listing on the New York Stock Exchange.
WNS’s client base consist of banking, insurance, retail, financial services and travel companies. Some of the major clients of the company are Tesco and Travelocity, Virgin Atlantic Airways, Air Canada, IndyMac Bank, Air Canada, and British Airways.
7. Aon Hewitt- “Empower Results”
Aon Hewitt is one of the world’s best BPO companies having their headquarters in Lincolnshire, Illinois, United States. Along with their headquarters, the company has 500 offices in 120 countries around the world. The company is owned by Aon Corporation and founded on 1 October 1940 by Edwin Ted Hewitt.
They have been providing BPO services for the past 15 years to a huge client base across the world. There are more than 72,000 people working in the different departments of the company.
6. Automatic Data Processing- “Conquering Challenges”
Automatic Data Processing or ADP is an American human resources company providing BPO services to larger organizations. The company was started by Henry Taub in 1949. Presently, they offer a range of BP services to their clients that include payroll BPO, recruitment process outsourcing, HR BPO and much more.
Some of the benefits offered by ADP with their BP services are leave administration, medical savings account, carrier access and COBRA. The company is the main sponsor of the ADP Small Business Report and ADP National Employment Report.
Revenue: US$ 11.7 billion
5. FirstSource Solutions Limited- “Trusted Outsourcing Partner”
FirstSource is a global leader in the business process outsourcing services company having their headquarters in Mumbai, Maharashtra, India. The company has operations in various countries including Philippines, United States, India, Ireland, and the United Kingdom. They offer their services to customers in the healthcare sectors, banking & financial services, telecommunications, and telecom & media. There are more than 24,000 people working with the company controlling their operations in different parts of the world.
Since its establishment, the company has won many awards and accolades, such an Innovation in Retention Strategy (Global HR Excellence Awards 2017), Best Employer Brand Award (Employer Branding Awards 2016) and much more.
Revenue: US$ 328 million
4. Accenture- “High Performance, Delivered”
Accenture is a global management company offering business process outsourcing solutions to their clients across the world. The company’s BPO service portfolio consist of procurement, talent & HR, supply chain and marketing services. They offer their services to a range of industries that include utilities, capacity solutions, insurance, health management, credit services, and health administration.
The main headquarters of the company is situated in Dublin, Ireland. There are more than 401,000 people working with the company across the world. In 2016, the company was ranked as the most admired Information Technology Services Company by Fortune Magazine.
3. Wipro BPO- “A Business Operation Platform
Wipro is an Indian technology company offering a great range of BPO services to their clients, such as customer management services, legal process outsourcing, human resource outsourcing, finance & accounting and interactive content services. They provide their services to several different industries, such as energy- oil & gas, natural resources, transportation, retail & consumer goods, healthcare & life sciences, global media & telecom.
The company is known to offer their 24X7 services through one standardized process in many different languages across 11 countries worldwide.
2. Capegmini- “Consulting, Technology, Outsourcing”
Capgemini is a French multinational company offering business outsourcing services in more than 40 countries across the world. The main headquarters of the company is situated in Paris, France. With more than 190,000 employees, the Capegmini is the largest IT consulting and outsourcing services company in the world.
The company’s service portfolio consist of procurement, business process outsourcing, consulting services and service management. The regional operations of the company spread across the North & South America, Central & Southern Europe and Northern Europe & Asia Pacific.
Revenue: US$ 13.87 billion
1. Genpact Limited- “Generating Impact”
Genpact is a worldwide business process management company having their operations in more than 20 countries. The company’s headquarters is situated in New York City, United States. Around one-fifth companies in the list of Fortune Global 500 are the clients of the Genpact Limited. There are more than 77,000 people employed by the company in the different parts of the world.
The company was ranked in the second position in the BPO, KPO and ITES category by Business Today in 2016. Additionally, it ranks in the 21st position in the list of top 25 best companies to work for in India.
Revenue: US$ 2.57 billion
Above is the list of top 11 BPO companies in the world 2020 who has changed the landscape of the business outsourcing industry. India is the biggest outsourcing location in the world and that’s why almost all the top BPO companies have their operations in the country.